'Digital inclusion', a term coined in the late 1990s, amounts to far more than simply providing convenient access to computers and the internet. It describes efforts to help ensure everyone is able to understand and enjoy the benefits that the Internet has brought to modern life.
As government services progressively move online, digital inclusion involves citizens knowing that these facilities are there, why they are handy, how to use them... and actually using the services.
Sabrina Allison of social and economic development consultancy Hall Aitken examines the evidence for why community ICT centres in UK could play a significant role in raising levels of digital inclusion and eGovernment take-up among target groups.
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