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Scoping study for the measurement of trust in the online environment

A fundamental element in enabling the benefits ICT can bring to economic and social development is the confidence users have in platforms, applications and services. Creating an online environment which builds trust amongst the users of ICT networks is an increasing priority for business, industry and
governments and has been on the OECD agenda since the late 1990s.

The aim of this report is to undertake a review of the data available from official, semi-official and private sources which can assist in informing developments and progress in this area. There is a need to be able to use relevant data to assess the effectiveness of public and private initiatives aimed at building trust among users. This is increasingly important as access to, and use of, the Internet continues to grow across the OECD area.

The document is available here: http://www.oecd.org/dataoecd/26/15/35792806.pdf

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