Conflict resolution in cyberspace
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The e-Dispute© prototype provides fast online arbitration, mediation and conciliation services. Claimants and respondents can be anywhere in the world and select from a range of languages to work in. They can send messages securely and explain their preferences to an arbitrator.
Robot agents digest all the information and make proposals to the parties, explains Jacques Gouimenou, managing director of Tiga Technologies. Once the arbitrator is agreed upon, the robot agent finds a suitable meeting date for everybody. Meetings are supported via video conference and chat room facilities. Our system reduces delays and costs. It is also very secure, he adds. To evaluate the prototype arbitration system with potential customers, Gouimenou won funding from the European Commission s eTEN Programme for the e-Dispute© project. Acknowledging its undisputed advances to date, it has since been voted eTEN project of the month for December 2005. The e-Dispute© platform has been successfully piloted at the European Court of Arbitration and the Emilia-Romagna Chamber of Commerce. Further trials are scheduled at several UK hospitals to assist with claim resolution. More: http://wire.cordis.lu/index.cfm?fuseaction=article.Detail&rcn=4904 |
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