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India: TRAI issues regulation on code of practice for metering and billing accuracy
TRAI had been receiving complaints on billing related matters. These complaints cover areas such as inability to verify the bills, not having clarity about the tariff scheme on which they are being billed, delay in refund, non-adjustment of credits in the bills, etc.
In order to understand the reasons for such complaints and also to define the parameters with benchmarks for fair and reliable metering and billing system, TRAI undertook a sample audit of the billing system of the mobile operators.
The auditing of the billing systems of mobile operators revealed that while the billing systems being used by various operators are comparable to other systems being deployed by major international players, some of the process/ procedure being followed by the mobile operators leads to customer complaints and the attendant customer dissatisfaction.
The Authority had, therefore, in order to bring standardization and transparency in the procedures being followed by various operators, developed a Code of Practice for Metering and Billing Accuracy in India, which has benchmarks for metering and billing system.
had been receiving complaints on billing related matters. These complaints cover areas such as inability to verify the bills, not having clarity about the tariff scheme on which they are being billed, delay in refund, non-adjustment of credits in the bills, etc. In order to understand the reasons for such complaints and also to define the parameters with benchmarks for fair and reliable metering and billing system, TRAI undertook a sample audit of the billing system of the mobile operators. The auditing of the billing systems of mobile operators revealed that while the billing systems being used by various operators are comparable to other systems being deployed by major international players, some of the process/ procedure being followed by the mobile operators leads to customer complaints and the attendant customer dissatisfaction. The Authority had, therefore, in order to bring standardization and transparency in the procedures being followed by various operators, developed a Code of Practice for Metering and Billing Accuracy in India, which has benchmarks for metering and billing system. More....
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