Passengers travelling light on Jet Airways will not have to wait in long queues to check in, with the airline planning to set up kiosks that will automate the process.
The kiosks will be open only to domestic passengers carrying e-tickets and with no luggage to be checked in. Hand baggage will be allowed.
“Customers find self-service devices like bank ATMs convenient for repeat activity chores. The kiosk check-in process involves four steps and can be completed within a minute just like an ATM transaction,” said Gaurang Shetty, vice-president (marketing), Jet Airways.
The airline will introduce the facility initially at Mumbai, Delhi and Bangalore and then roll it out at other airports in a phased manner, Shetty added.
The kiosk check-in involves a name check and passenger identification through a valid swipe card, which could be a credit card, debit card or Jet Privilege card, followed by a PNR (passenger name record) verification.
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