For many African governments, moves towards embracing e-governance have gone little beyond the opening of websites for state ministries and departments.
But even where such websites exist, in many cases they contain little information of value to the public, and they do not in any fundamental way connect governments and citizens, as e-government aims to do. While information on the “who is who” in the ministry, its organisational structure and mission will often be abundantly available (though not necessarily updated), the average website will not have public service information, for instance on how to go about applying for a particular service, who the right office/ person to approach is, and where on the website to download and even electronically submit these application forms.
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