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Nemmadi - Rural telecentre project in Karnataka


08 April 2013

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Nemmadi telecentre project is a public-private partnership model that has contributed immensely to enhance the delivery of all e-governance services in the state of Karnataka and also in promoting effective governance using ICT as a tool.

Nemmadi telecentre project was started in September 2006 under the Public-Private Partnership (PPP) model. This partnership was formed to emphasise the goals of responsive governance by developing an effective, efficient, transparent and accountable system of public service delivery in the entire state of Karnataka.

It is based on a telecentre system that provides a variety of e-governance services to rural citizens. This initiative has a large network including clients, private organisations and government departments that have been integrated into the system to ensure the effective delivery of government to citizens-based services and business to citizens-based services.

Nemmadi telecentre offers various services to citizens through internet facilities. Telecentres are operated by an IT company and the operators look after the citizen database at the time of the application of services. The data is then processed at the backend taluk office. The citizens have to collect their digital certificates at the telecentres after a few days.

The geographical coverage of Nemmadi telecentre spreads across the entire state of Karnataka, in each hoblis. Citizens can access the services through these telecentres in their village.

The telecentre system has several unique built-in features that make the application user friendly and citizen-centric. This initiative has made the demand and delivery of e-governance services in these villages hassle free, and cost and time effective. The technical cost for developing the system was incurred by private partners. As a revenue generating model, it has not only benefited the private companies in recovering their initial investments but has also generated employment benefits for citizens in rural areas in significant ways.

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