Friday | 15 Dec 2017
Welcome to Digital Opportunity, the ‘all about ICT for Development’ channel, brought to you by OneWorld South Asia that informs on digital inclusion, showcases best practices in the sector and provides space for sharing and collaboration amongst ICT for D practitioners.
About Digital Opportunity
OneWorld websites and resources
Appropriate Technology Choice

Info kiosks benefit thousands in tribal areas of India


22 May 2015

Ashok Kumar/OneWorld South Asia

Bookmark and Share

The voice based legal information kiosks or NyayaPath as they are called have been set up in the largely tribal states of Jharkhand and Chhattisgarh.

Ranchi/ Bilaspur: In what has proved to be a successful example of how ICTs could help bridge the distance between the government and common people residing in the far flung areas of a large country like India, the voice-based information kiosks are providing the much needed service on social welfare laws, policies and schemes to marginalised sections of the society.

The voice based legal information kiosks or NyayaPath as they are called have been set up in the largely tribal states of Jharkhand and Chhattisgarh under a joint initiative of the Department of Justice, Ministry of Law & Justice, Government of India, UNDP and OneWorld Foundation India.

A total of 50 kiosks (25 in each state) have been set up and are equipped with latest user friendly utilities and facilities like the touch screen, free print facility, animated videos, content in local languages like Santhali and Chhattisgarhi.

The kiosks with their unique features have attracted 56,000 people from the remote areas of twin tribal states in providing them with legal information assistance of any kind. The assistance booths come as a comprehensive package as they deal with a variety of themes.

The initial feedback suggests that out of a total of twelve themes on which the kiosks are programmed to help assistance seekers, information on themes like women rights, senior citizen rights, rights of a citizen in police station and RTI are being viewed the most.

This information could further help the government in getting an idea of the maximum types of queries being posed by the people which could be further helpful in devising more informed grievance redressal mechanisms.

To guide people through the navigation process of the NyayaPath and to smoothen out the process further, Para Legal Volunteers have been appointed as Kiosk Operators who help people in navigating through the kiosk and extend support in linking them with the District Legal Service Authorities (DLSAs).

Richa Raj Gupta, a para legal volunteer, who also works as a kiosk operator after due training by OneWorld, in the Sarguja district of Chhattisgarh, says that while educated people are able to navigate through the kiosk on their own, those who are not, need some initial guidance to understand the nuances.

Richa informs that while men in Sarguja generally ask about the RTI and the land rights, more than half of the women who visit the kiosks do so to get legal information around martial issues. “More men than women approach the kiosks. Around 55 per cent of the women ask for legal information about martial discord,” she said.

While professional lawyers explain simple legal issues in a complicated way, the easy language of communication used by these kiosks make them dear to the local population. “Tribal people are the biggest beneficiaries as seventy percent of all people seeking legal assistance through kiosks are from tribal communities,” she says.

 
Global Goals 2030
festival ECONOMIA trento
Helpi - your personal safety app
EVENTS & ANNOUNCEMENTS
» Online climate conference
Online,  November 5, 2012.
» Open Knowledge Festival 2012
Helsinki, Finland,  September 17,2012.
» ITU Green Standards Week
39, quai du Président Roosevelt 92130 Issy-les-Moulineaux, France,  September 17

Digital Opportunity channels and collaborative projects include:
Ek Duniya Anek Awaaz OneWorld Open Knowledge Network ItrainOnline TIKI the Penguin, Kids Channel
Digital Opportunity